FAQs

Orders

Shipping

Delivery

  • Redo Shipping Protection
    Redo Shipping Protection helps cover lost, stolen, or damaged packages during transit. Customers who add protection at checkout can submit a claim through Redo for quick support with replacements, store credit, or refunds.
  • Tracking is not updating

     

    If you have not received your package PAST the days stated in our delivery days chart, Email us at hello@amyobridal.com.

    If you need this urgently, you must place a new order with FedEx 2-Day Express and return your original order once you receive it.

    The average delivery time:

    State Estimated Delivery Days
     AE  7-9 Days
    AK 4-7 Days
    AL 4-8 Days
    AR 4-6 Days
    AZ 4-6 Days
    CA 4-6 Days
    CO 4-6 Days
    CT 4-6 Days
    DC 4-6 Days
    DE 4-7 Days
    FL 4-6 Days
    GA 4-6 Days
    HI 4-6 Days
    IA 4-6 Days
    ID 4-6 Days
    IL 4-6 Days
    IN 4-6 Days
    KS 4-6 Days
    KY 4-6 Days
    LA 4-8 Days
    MA 4-6 Days
    MD 4-7 Days
    ME 4-6 Days
    MI 4-6 Days
    MN 4-6 Days
    MO 4-6 Days
    MS 4-6 Days
    MT 4-6 Days
    NC 4-6 Days
    ND 4-6 Days
    NE 4-6 Days
    NH 4-6 Days
    NJ 4-6 Days
    NM 4-6 Days
    NV 4-6 Days
    NY 3-6 Days
    OH 4-6 Days
    OK 4-6 Days
    OR 4-6 Days
    PA 4-6 Days
    PR 4-11 Days
    RI 4-6 Days
    SC 4-6 Days
    SD 4-6 Days
    TN 4-6 Days
    TX 4-6 Days
    UT 4-6 Days
    VA 4-7 Days
    VT 4-6 Days
    WA 4-7 Days
    WI 4-8 Days
    WV 4-6 Days
    WY 4-7 Days
  • My tracking says delivered, but cannot find my package

    Occasionally packages may show as 'delivered' but could take additional 24 hours (business days).

    Also a lot of times your usual “mailman” is not the person making the delivery and so they may not drop it off at your usual package spot or may deliver to your neighbors house by accident.

    If these are not the case, we strongly recommend contacting USPS ASAP and letting them know the tracking says delivered and that the item has not been delivered.

    You can reach out to our support team at hello@amyobridal.com and we can assist in filing a lost package claim. Unfortunately, we are not responsible for lost or stolen packages after the packaged was marked as delivered.

Returns & Exchanges

  • Why did I not receive the full refund?

    Please note: Customers who did not purchase Redo Package Protection at checkout may be responsible for return shipping costs and applicable return fees.

  • What if I do not have the exterior original packaging?

    If you no longer have the box or padded envelope your package was shipped in, please make sure to ship it in packaging that will prevent the item from incurring damage during transit. All individual pieces must be returned in the original packaging and manner it was received.

  • What if I do not have the original receipt?

    Please print out your order confirmation email and include it with your return. This helps us identify and process your return efficiently.

  • Does a back pendant count as a made to order item?

    Back pendants are considered handcrafted and must be returned unworn, in its ORIGINAL packaging with receipt, and in the same condition it was received within 7 days of delivery.

  • What is your current return policy?

    We have a 14 day return policy. Please note we need to receive your returned piece back at our studio by the end of these 14 days. Please make sure that all items are in its original packaging. Kindly note that Amy O has the right to deny a return should it show signs of wear.

    Custom-Made/ made to order items, including headpieces, body chains, and most necklaces (noted in the description) are all handmade to order and cannot be returned. Returns will be processed in 3-5 business days.

    See return instructions

Made to Order

Back Necklace