Returns & Exchanges

Order Returns

If you want to return an item, you have 14 days from the shipping confirmation date of your order to do so. Please make sure that all items are in its original packaging... kindly note that AMYO has the right to deny a return should it show signs of wear.

Please note:  Customers who did not purchase Redo Package Protection at checkout may be responsible for return shipping costs and applicable return fees. 

Click to Return

We understand pieces may not work out for you and that’s okay. When returning...

  • All Items (excluding made-to-order pieces) must be unworn and in its original packaging.
  • All items excluding shoulder and headpieces are returnable. No Exceptions will be made. If an item is returned and it appears to be used, damaged, altered in anyway, no refund can be given.
  • At this time we only offer returns and exchanges for U.S. orders. All International orders are final sale.
  • Must arrive no later than 14 days after the delivery date. Returns that arrive at our studio after the time frame will not be accepted and will be returned back to you.
  • Please include the return packing slip in your order when returning. Not doing so will delay the processing time!

 

Please address all returns to:

  • Amy O. RETURNS
  • Order # AOB____
  • 231 West 29th Street
  • Rm 1207
  • New York, New York 10001

Return/Exchange Processing Time

Please allow 10-14 business days to process your return.

Please note your original shipping fee and any duties and taxes incurred upon original delivery are not refundable.

Exchanges

An exchange can be made within 14 days upon delivery date. If you would like to exchange, go to the returns/exchange portal and submit your exchange. Return your item(s) with the return label. Once we receive it, we will process your exchange. A $4.95 exchange fee will be included.

    • If there is an outstanding balance, it must be paid in order for your exchange to be sent out.
    • If the exchange cost less, then it will be issued by store credit.

 

Wrong Item or Damaged Item

Amy O Bridal will provide a return shipping label only if the wrong item was sent or if the item was received damaged. Please email hello@amyobridal.com

Please allow approximately 1-2 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).

If you have additional questions, please reach out to us at hello@amyobridal.com for assistance.